#contactcenterworld

New York, NY, USA, June 21, 2022 -- Deloitte Digital, an experience consultancy, announced its new TrueServe™ solution, an integrated suite of contact center technologies built with industry-specific insights and accelerators. This solution enables organizations to transform their contact center into a digital, nimble, responsive, connected and empathetic contributor to overall business operations and customer experiences. With a right-channel approach, data-driven insights, and an accelerated speed to value, TrueServe enables companies to mitigate today's top service challenges.

Contact centers are changing by 2023: According to Deloitte's "Global Contact Center Survey 2021," fifth edition:

Fifty-six percent of contact centers will prioritize customer experience over cost.
Seventy-five percent of contact centers will move critical service tech to the cloud to support more flexible and dynamic work, workplaces and workforces.
Seventy-nine percent of contact centers will invest in additional artificial intelligence capabilities.

"Consumer expectations for better service experiences are continuing to rise, and changes in technology and workplace dynamics make it difficult to keep up without disrupting what's working," said Andy Haas, TrueServe general manager, Deloitte Digital. "TrueServe is a flexible, data-backed solution that integrates seamlessly across channels for a unified experience, and is built to evolve with the needs of our clients while continuously accelerating the path to value."

By working with technology companies, Deloitte Digital is helping organizations deliver a differentiated customer and employee experience with this cloud-based, artificial intelligence (AI)-powered, and analytics-driven contact center solution. TrueServe solves for two major issues facing businesses today: increased contact volume and demand amid an ever-growing need to improve customer experience, and a severe shortage of available workforce worldwide. All the while, the industry continues to evolve, and TrueServe offers a ready-to-deploy means of elevating customer experience and improving company environments at any stage in an organization's digital transformation.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Thursday, June 23, 2022