NICE Actimize Positioned as Category Leader in the Inaugural Chartis Research
NICE Actimize was positioned as the highest-ranking vendor in the Chartis RiskTech Quadrant for Communications Monitoring Solutions, 2022, across the Market Potential axis, which measures client growth, market and growth strategy, business model, and financials. NICE Actimize also scored among the report’s highest best-in-class rating scores in audio and voice analytics capabilities as well as in detection analytics. NICE Actimize was also noted as offering advanced capabilities in data transformation, NPL and document analysis and search capacity.
"NICE Actimize has continued to expand upon its market-leading position, resulting in its Category Leader position in the Communications Monitoring quadrant. The Actimize solution demonstrates comprehensive coverage of the communications landscape including text and voice, with differentiators including multi-language transcription engines, strong analytical capabilities, and flexible integrations with third parties and trade surveillance. In addition, it has built on its infrastructure and deployment capabilities with its cloud offering," said Philip Mackenzie, Research Principle, Chartis Research.
"As we continue to innovate within our holistic communication surveillance solutions with advancements in artificial intelligence, machine learning and agile cloud delivery options, we will work closely with our customers to optimize operations, lower costs and meet the requirements of the changing regulatory landscape," said Chris Wooten, EVP, NICE.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, July 4, 2022
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.