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AnswerNet Completes Acquisition of Quality Contact Solutions #contactcenterworld Willow Grove, PA, USA, Feb. 23, 2022 -- AnswerNet, a full-service provider of inbound, outbound, automated, and global BPO contact center services has acquired Quality Contact Solutions (QCS) and its subsidiary QCS At Home. The acquisition was finalized on December 31, 2021. AnswerNet retained all employees of QCS. Chris Grothe, Vice President of Operations, was appointed to oversee the company. QCS specializes in telemarketing call center solutions that achieve sales results for its clients. Their areas of expertise include B2B and B2C Outbound Marketing, TCPA Call Center Consulting, and Outsourced Telemarketing Quality Assurance. "We are very excited to welcome the QCS team to the AnswerNet family," said Gary Pudles, AnswerNet's President and CEO. "As one of the most respected providers of call center services in the United States, QCS offers additional telemarketing, BPO and compliance expertise and bandwidth that our clients can take advantage of immediately. In addition, the experience the QCS team adds will benefit the AnswerNet organization." "I am proud of the Quality Contact Solutions team and what we have built in the last 15 years." added Angela Garfinkel, the former owner of QCS. "With more than 1500 employees and 30+ call center locations, the combined resources of the AnswerNet companies and Quality Contact Solutions will give the QCS clients access to more services and operational efficiencies." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, February 25, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |