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Veeva Unveils Vault CRM, Next Generation of CRM for Life Sciences #contactcenterworld "We are excited to deliver the next generation of CRM for life sciences," said Veeva CEO Peter Gassner. "Vault CRM represents the most innovation ever from Veeva with an AI-powered CRM Bot, integrated call center, and the full functionality of Veeva CRM. With significant advances in CRM and the work we've done to modernize patient and prescriber data, Veeva Commercial Cloud provides the industry with a solution built for today's complex treatments and engagement models." The first Vault CRM customers are expected to be live in 2024. The first migrations from Veeva CRM to Vault CRM are expected in 2025 and most companies will migrate in the 2026 to 2029 timeframe. Veeva also announced an expanded business partnership with Accenture to help customers optimize their processes and leverage new innovations as part of their migration to Vault CRM. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, May 4, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |