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net2phone Acquires Integra, an Omnichannel CCaaS Platform #contactcenterworld The Integra platform provides a set of contact center and process features, including omnichannel support, social media integrations, chat-bot communications, workflow management, development tools for tailored contact center solutions and numerous third-party software integrations. "As the CCaaS and UCaaS markets continue their exceptional growth trajectories, businesses are gravitating to providers who can support integrated communications-as-a-service offerings," said Jonah Fink, CEO of net2phone. "With the Integra CCaaS platform, our powerful UCaaS solutions, and our industry-leading SIP trunking service, we can provide holistic solutions that deliver unbeatable value. Our channel partners in the US, Canada, Brazil and Mexico have begun to introduce these packages and are extremely enthusiastic about their potential." Sebastián Guttiérez, CEO of Integra, added, "We are truly excited by the synergies with net2phone and are already working to leverage its global channel partner community, communications infrastructure and extensive carrier relationships to penetrate the broader SMB and mid-enterprise CCaaS markets." "We have acquired a great company with an accomplished team," said Shmuel Jonas, IDT’s CEO. "Integra is an outstanding fit for net2phone. Their innovative offerings are highly synergistic and when harnessed to net2phone’s global sales and channel partner network, we expect them to become a near term, powerful source of growth and expansion. Integra is already cash flow positive and generating near triple-digit revenue growth." The acquisition of Integra was financed internally by IDT. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, March 8, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |