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Call Center Studio Integrates LumenVox Call Progress Analysis into its Software

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San Diego, CA, USA, June 1, 2022 -- Call Center Studio, a provider in multi-channel, scalable AI-powered software for call center operations, has integrated Call Progress Analysis (CPA) software from LumenVox, a provider of speech and voice technology. The integration will offer clients worldwide a call center solution to make outbound operations more cost-effective and efficient.

"We offer our clients truly scalable, cost-efficient and fully-integratable call center software," said Idris Avci, chief technology officer at Call Center Studio. "LumenVox’s flexible, cost effective, and compatible Call Progress Analysis technology works seamlessly with Call Center Studio and ensures our clients have the best of speech-enabled solutions. We are extremely pleased with LumenVox’s outstanding project team for streamlining the entire deployment process, and we look forward to collaborating on new projects."

LumenVox’s CPA technology harnesses voice-activity detection algorithms that accurately detect whether the party answering an outbound call is a person or an automated machine. Based on this information, Call Center Studio clients will be able to deploy different processes for each scenario.

"Outbound operations are a vital part of contact centers," said Edward Miller, Founder and CEO at LumenVox. "In a single day, hundreds of outbound calls can promote offers, increase sales, collect customer feedback and even raise money for charity. LumenVox supports these efforts with superior technology, automation, data-driven forecasts and well-considered processes. We are pleased to be part of the Call Center Studio solution."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, June 3, 2022



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