© ContactCenterWorld.com

GSN and Daisee Partner to Provide AI-powered Automated Quality Management


St Leonards, NSW, Australia, Aug 5, 2020 -- GSN and Daisee are excited to announce the Daisee solution is now available as part of GSN’s ecosystem of cloud contact centre solutions. This partnership brings together the contact centre expertise of GSN with the AI powered customer interaction quality management capabilities of Daisee to help organisations create value in every interaction.

The direct partnership between GSN’s cloud contact centre solution and Daisee’s AI powered speech and sentiment Analytics allows companies to understand the quality of every customer interaction across three core pillars – communication, conduct and compliance as well as leverage the customer data for continuous business improvement.

"I am extremely excited to announce that Daisee’s award winning solution is now part of the GSN portfolio of leading customer engagement solutions. We believe Daisee sets a new standard in understanding the quality of every customer interaction within a contact centre environment. It is a perfect fit for our customers" said Richard Fink, CEO of GSN.

"Daisee’s solution is purpose built to enable organisations to quickly identify compliance and quality issues on customer interactions gaining knowledge and insights that enable better business outcomes. We are excited to partner with the expertise of GSN to bring our solution to more customers across Australian and New Zealand" said Richard Kimber, Founder & CEO, Daisee.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.openpr.com

Date Posted: Friday, August 7, 2020

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.