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NovelVox Releases Finesse Unified Mobile Agent with Upgraded Features

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Bethesda, MD, USA, Nov, 2019 -- NovelVox, a provider in providing contact center solutions, is releasing Finesse Unified Mobile Agent app with upgraded features. Empowering field agents further, this upgraded version comes with improvements such as team phone book, team stats, call logs and cache management from among the various other competences available to an agent seated at a contact center.

According to a survey by Walker Study, soon the price and product will become secondary with customer experience being the major brand differentiator. This makes it imperative for every business to offer exceptional customer experience via every medium. 

NovelVox Mobile Agent can be integrated with CRM, ticketing system, ERP, WFM or any 3rd party application using an open API framework. 

Amit Gandhi, NovelVox CEO quoted, "We are focused on developing solutions that make agents and customer experience memorable. So, we have released the Finesse Unified Mobile Agent App with better features. NovelVox is delighted to see the success and popularity of Mobile Agent’s previous versions. The seamless integration is the core of this application through which field agents can avail capabilities like contact center people. Now agents are empowered to deliver quality customer services from wherever they are with their mobile or tablet." He also added, "Field agents and on-floor agents need to be connected seamlessly for creating consistent customer service. And, businesses are coming on mobile for CX delivery at a much faster pace. This Mobile Agent app extends contact center capabilities for on-field agents to deliver the best. Also, we hope to create such app and gadgets that simplify the life of agents and grow the reputation of contact centers."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Thursday, November 7, 2019



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