© ContactCenterWorld.com
www.ContactCenterWorld.com

i-Comm Connect Launches TACTAL on the Genesys AppFoundry

#contactcenterworld

New York, NY, USA, Aug, 2019 -- i-Comm Connect is pleased to announce that their patented, web-based calling solution, TACTAL, is now available on the Genesys(R) AppFoundry, a dedicated customer experience marketplace. The AppFoundry allows Genesys customers from all market segments to discover and deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

"We are thrilled to be working with Genesys, the global leader in omnichannel customer experience and contact center solutions," says Chris Mahaney, Director of Partnerships of i-Comm Connect. "Together, TACTAL and the Genesys PureCloud(R) application provide an unbeatable omnichannel solution that allows for more contextual customer service and an improved contact experience."

TACTAL integrates directly with the Genesys Customer Experience Platform to pass caller data through to the agent in real-time. With the additional context, businesses can proactively anticipate customer needs and improve overall satisfaction without changing the way they already operate.

The TACTAL Integration is now available with the Genesys PureCloud application, a unified, all-in-one customer engagement and employee collaboration platform

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, August 5, 2019



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.