Fuze Announces New Patent for Softphone Control Integration
The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 11079910 on August 3, 2021. Instead of relying on a click-to-call solution that requires the use of an independent device to manage calls, this invention allows more seamless calling by granting softphone call control to users via browser window, internet tab, or standalone web-based application that acts as the call dialer and controller. This invention further enables Fuze to extend its best-in-class embedded integrations with critical business applications, while offering easy communication controls.
"At Fuze we know that our customers need an in-context dialer or call control on top of a unified communications solution to meet all of their productivity needs. This patent provides the best of both worlds by integrating a fully synchronized remote control for calling into users’ existing Fuze applications," said Rob Scudiere, president and chief operating officer at Fuze. "Having a frictionless calling experience will become increasingly important for seamless communications and collaboration as organizations continue to navigate transitioning to a hybrid model of in-person and remote work."
Date Posted: Tuesday, September 14, 2021
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