#contactcenterworld

Denver, CO, USA, Dec 19, 2022 -- InflowCX, a provider of strategic advisory, consulting, professional, and managed services for contact center and unified communications technologies, announced that they have acquired BPO Partners. The partnership accelerates InflowCX’s expansion of consulting, outsourcing, and technical services offerings for contact center operations and technologies.

Based in Atlanta, Georgia, BPO Partners is an CX consulting and advisory firm, with a core focus on customer experience, contact center technology and operational consulting, and outsourcing strategy. 

InflowCX’s CEO, Ken Smith, said "InflowCX’s growing service offerings provided a natural fit for BPO Partner’s experience in contact center consulting, technology, and outsourcing. As a market leader, InflowCX continues to be focused on expanding our portfolio of services to meet our client’s unique and evolving needs. The expertise that BPO Partners brings to InflowCX furthers our ability to extend a value-creating suite of services to our clients and our technology partners."

Mark Lazzara, Founder of BPO Partners stated, "InflowCX’s capabilities complement ours in a way that significantly enhances and expands our ability to better serve our clients. The team at BPO Partners is excited to accelerate our combined competencies and continue our momentum as a growing customer experience industry leader."

InflowCX is a portfolio company of Renovus Capital Partners, a Philadelphia area private equity firm specializing in the Knowledge and Talent industries.

"We are thrilled to support InflowCX’s acquisition of BPO Partners," said Jesse Serventi, founding partner of Renovus. "Since our initial investment in 2020, our management team has demonstrated its ability to grow the business organically and through accretive, strategic acquisitions that bring value to our customers. These efforts have enabled InflowCX to achieve scale and establish itself as the go-to partner in the contact center technology ecosystem."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Wednesday, December 21, 2022