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IstTek Joins Cisco® Solution Partner Program #contactcenterworld The ever-increasing demand to communicate with customers through all possible means (Omnichannel) has become ever more prevalent, leading to the continued virtualisation of the traditional contact centre. Existing solutions face an uphill struggle in the face of these changes. IstTek CEO Josh Ayres said, "IstTek's role in the solution partner ecosystem is simple: to provide comprehensive access to all Omnichannel technologies for CISCO solutions, while maintaining both a fail-safe option on the one hand and keeping existing contact centre solutions on the other. Working directly with CISCO provides users with a one-stop solution for all their Omnichannel projects, and we are looking forward to working closely with other partners in the program." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, December 18, 2020 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |