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Conduent Selected by smart Europe GmbH as Customer Experience Provider for New Product and Service Range #contactcenterworld Conduent will be providing smart Europe with three main customer engagement and contact services: Sales services, including inquiries, digital sales process management, order support and delivery orchestration. Conduent will deliver all these services from one central location to support smart across Europe. "The Conduent CXM team is well positioned to provide a full suite of capabilities to meet the unique needs of each client," said Randall King, Group President of Customer Experience Management at Conduent. "We are leveraging our expertise in the customer journey to optimize every interaction and provide the right balance between digital and human engagement as part of our valuable partnership to help smart Europe meet its digital ambitions." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, February 23, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |