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New VP of Engineering to Lead Convoso Technology Innovations #contactcenterworld Shiva is a software technology leader, and a patent-holder for her innovations. She brings extensive experience leading high performing teams, growing globally distributed technical organizations, and developing secure, scalable resilient applications through all aspects of the software development lifecycle. "Our entire leadership team is excited about the level of experience and capabilities Shiva brings to Convoso," said Nima Hakimi, CEO & Co-Founder of Convoso. "We have some very ambitious initiatives underway, especially in the area of AI, and Shiva is well-suited to lead this effort. She has that rare blend of not only an amazing track record as a software development engineer, but proven people and management skills. We have a dedicated team of engineers, and she will further build out the talent to meet our goals." Prior to Convoso, Shiva served as Director of Engineering & Operations at Symantec Corporation, where she led a globally distributed organization of 100+ technical managers, software and data engineers, data and mobile engineers, and architects, defining the next generation of Norton Online Platform. While serving as VP of Engineering at Signal Sciences, Shiva led all aspects of the large scale Web Application Firewall (WAF) development, and developed an organizational Change Management Plan. She also served as an Advisor Council Member for Gerson Lehrman Group (GLG). As Convoso’s new VP of Engineering, Shiva Mirzadeh said, "I’m looking forward to collaborating with the leadership team to align our technology development with the company’s growth and innovation goals. My experience in leading high performance teams will help us deliver highly scalable and resilient systems focused on customer satisfaction and information security best practice while minimizing costs." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, September 20, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |