#contactcenterworld

Belmont, CA, USA, Mar 17, 2022 -- RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced several new innovations designed to make hybrid work simple.

"The world of work has changed and businesses are replacing outdated and cumbersome technology, tools, and platforms to simplify the lives of their employees," said Kira Makagon, chief innovation officer. "At RingCentral, our mission has always been to give users cloud communications technology that solves real world challenges but is also easy to set-up, use, and manage. Our latest innovations address the widespread challenges associated with hybrid work empowering organizations to deliver transformative employee and customer experiences that more effectively connect and empower global teams with simple and flexible communications and collaborations."

Sidney Ong, Head of Business Applications, BirdEye, the all-in-one software for businesses to grow their revenue, said, "RingCentral is our communication glue within the organization. We've integrated our own platform and developed real time alerts. We're now using features such as the new Add-in Poll bot–a critical tool to help us scale our collaboration and improve our efficiency."

Availability: AI Agent Assist, Video Elevation, Virtual Agent Hub are available to customers immediately.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ringcentral.com

Date Posted: Friday, March 18, 2022