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Cyara Call Explorer Bridges the Gap between Manual and Automated Customer Experience Testing for Voice Calls #contactcenterworld "We’re excited to announce Call Explorer as an industry-first automated "record and replay" solution for IVRs, allowing CX teams to more quickly test customer journeys and resolve defects and quality issues faster," said Alok Kulkarni, CEO of Cyara. "We understand that adopting automation technology can be daunting, but we’re focused on helping our customers through that journey and giving them the power to scale and manually test CX more efficiency and ensure callers have quality experiences every time." #contactcenterworld Date Posted: Wednesday, April 14, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |