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Complaints Against Indore Office Health Department Rise to 450 at CM Helpline #contactcenterworld The complaints of CM helpline are pending at different levels-L1, L2, L3, and L4. Of those 450, a maximum of 281 are pending at L1 level i.e. at first level, showed records. The complaints number reduced to below 300 after intervention from district administration directing health authorities to address those last year in December. It however again increased to a higher level, showed records. The complaints relate to lack of services in health facilities, infrastructural issues, treatment issues in private facilities, behaviour issues related to staffers. There were several complaints related to issues in getting benefits of welfare schemes Ayushman Bharat, Janani Suraksha Yojana, Prasuti Suraksha Yojana on helpline. CMHO Dr BS Saitya said, "There are over 450 complaints pending at CM helpline related to the health department. The complaints mainly related to the Ayushman Bharat Scheme, delay in financial assistance to pregnant women, issues in private hospitals and others." "The pending complaints are being looked into and very soon a committee would be formed to reduce the number of complaints on helpline", said Dr Saitya. Interestingly, this is not the first time when complaints rose to over 450. Last year, the authorities in September got C grade upon failing to close the complaints satisfactorily. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, March 17, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |