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Five9 Receives Highest Product Scores From Gartner #contactcenterworld Gartner evaluated 13 Contact Center as a Service (CCaaS) vendors as part of the Critical Capabilities report, a companion report to the Gartner Magic Quadrant, offering a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner. According to Gartner, "this research evaluates CCaaS providers offering SaaS-based applications that enable customer service organizations to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective." Gartner identified 11 critical capabilities that are weighted for each of the five use cases. Gartner recommends that "application leaders should use the vendors scores given for each capability as part of an objective selection process." "We are proud to have Five9 recognized for the enhancements we have made in digital engagement and workforce optimization – and think this is evident by our ranking in the customer Use Cases identified by Gartner," said Dan Burkland, Five9, President. "We feel that recognition like this fuels our commitment to innovating and enabling our customers to deliver extraordinary customer experiences." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, December 8, 2020 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |