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Content Guru Unveils New Partnership with Wavenet, Announces Major Joint Win #contactcenterworld Content Guru and Wavenet’s new alliance is built upon a shared mission to deliver outstanding and transformational communications technology to organisations across the UK. Content Guru is expanding its worldwide operations to meet demand for cloud-based omnichannel customer engagement and experience solutions. Philip Grannum, Chief Commercial Officer at Wavenet said: "Wavenet is thrilled to have Content Guru on board as a partner alongside some of the top technology providers on the planet. We pride ourselves on providing the very best data, voice, contact centre, IT and technology services to over 8,000 enterprise and SME customers, and we are looking forward to what we can achieve using our combined expertise." Wavenet can now announce that it has been selected by the UK’s Driver and Vehicle Licensing Agency (DVLA) to transform its contact centre using Content Guru’s storm(R) cloud solution. storm will enable the DVLA to achieve its vision of an exceptional customer service experience. Features include workforce optimisation, unified communications and full PCI-DSS compliance for secure payment processing. Martin Taylor, Deputy CEO and Co-Founder of Content Guru, added: "The synergy between Content Guru and Wavenet, and our businesses’ combined 35 years’ experience, make us ideal partners to deliver best-in-class contact centre solutions to organisations throughout the UK. Working with Wavenet will help grow our already substantial UK customer-base. Being awarded such a major contract by the DVLA, to digitalize its contact centre, is testament to the strength of our partnership’s proposition. We are really excited for our storm solution to be used by the DVLA, and many other organisations, as we move forward with Wavenet." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, May 14, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |