© ContactCenterWorld.com
New Customer Contact Centre for Council #contactcenterworld WHAT TO EXPECT: You will be greeted with options to direct you to the most appropriate staff member to handle your enquiry; WHAT'S IN IT FOR YOU? Callback options - if you need to hang up, you have the option to keep your place in the queue and we will call you back; This update is aimed to help improve services to you. As we are all learning what this new call centre can deliver, you may temporarily experience longer wait times. We hope this will only occur initially and we are able to improve your outcomes #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, August 23, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |