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Pindrop Expands the VeriCall® API Platform to Include New Fraud-Risk Scoring Powered by the Pindrop Intelligence Network

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Atlanta, GA, USA, April 2022 - Pindrop, a provider of voice technology, announced that VeriCall Technology–a solution offered by its wholly-owned subsidiary Next Caller–now offers fraud risk analysis from the Pindrop Intelligence Network (PIN) to enhance its passive authentication technology while making fraud detection capabilities more accessible to a broader audience. Customers using VeriCall Technology can now use risk scores to reduce security questions and one-time passcodes for more callers, and leverage new insights to respond to high-risk interactions in real-time.

In a world where callers are often subjected to the same indiscriminate "digital frisk" during authentication, the combination of VeriCall Technology and PIN Score delivers a more tailored alternative to the market. Trusted calls can receive expedited service, where increased friction can be reserved only for callers that carry the highest risk.

"We’re excited to see Pindrop innovation hard at work through this recent addition to Vericall Technology," says a Lead Business Systems Analyst responsible for IVR operations at a Top 10 U.S. Bank. "This demonstrates a continued effort to enhance their products, and a drive to better protect our customers."

"The ability to recognize and respond to both good and bad actors increases the security posture of a contact center," says Amit Gupta, VP of Product Management, Research and Engineering at Pindrop. "VeriCall Technology is a simple and efficient solution to help our customers match the level of scrutiny applied to a call with the caller’s risk profile. Pindrop has consistently found that its customers can provide passive, seamless authentication to over 90% of its callers without compromising security."

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Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, April 28, 2022



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