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New Zappix Release Enhances Predictive Personalization for Visual IVR


Burlington, MA, USA, Oct. 15, 2019 -- Zappix, a provider in Visual IVR and On-Demand Customer Service Solutions, has announced new enhancements to its predictive personalization capabilities. The new technology allows for advanced customer service and greatly reduces customer effort during the customer journey.
The new enhancements leverage Zappix Actionable Analytics to predict consumer needs during customer service calls and automatically delivers results through its very popular visual experiences.

"Our new release reduces customer effort, increases customer satisfaction, and greatly reduces average handle time (AHT) for every customer service session," said Yossi Abraham, Zappix president. "Zappix Actionable Analytics and Robotic Process Automation are a powerful combination that allows us to continuously improve the user journey."
The Zappix Robotic Process Automation (RPA) engine and an assortment of on-demand customer service solutions like Visual IVR have transformed the user journey for business around the world. This next step in predictive analytics, automation, and AI is strengthening those customer experiences and improving customer satisfaction even further.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zappix.com

Date Posted: Thursday, October 17, 2019

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