New Zappix Release Enhances Predictive Personalization for Visual IVR
Burlington, MA, USA, Oct. 15, 2019 -- Zappix, a provider in Visual IVR and On-Demand Customer Service Solutions, has announced new enhancements to its predictive personalization capabilities. The new technology allows for advanced customer service and greatly reduces customer effort during the customer journey.
"Our new release reduces customer effort, increases customer satisfaction, and greatly reduces average handle time (AHT) for every customer service session," said Yossi Abraham, Zappix president. "Zappix Actionable Analytics and Robotic Process Automation are a powerful combination that allows us to continuously improve the user journey."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, October 17, 2019
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