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Uniphore, a conversational AI and automation provider, recently announced that it acquired Hexagone, which fuses various voice, visual and text-based data to provide AI-derived insights to help better understand human behavior.

Human conversations are complex. Many factors are at work when we speak, including our tone, visual cues, rate of speech, and word choices. Integration of Hexagone’s technology into Uniphore’s X platform will enhance the capability to fuse all data derived from computer vision, natural language processing (NLP), knowledge AI, and voice and tonal analysis to pick up behavioral and emotional cues. This in turn augments and assists humans in the future of work. With this enhancement of the emotion fusion technology, Uniphore can now help people perform their jobs with more ease and accuracy and provide customer engagement

"Conversations are the lifeblood of every business and being able to derive value from them is critical as companies compete to succeed," said Umesh Sachdev, co-founder and CEO, Uniphore. "This acquisition brings unique capabilities to our X platform, making it the only platform that can fuse critical signals from different behavioral modalities in a conversation together. This ultimately provides organizations with the right information to make every conversation count."

"From the beginning, Hexagone was built with a vision to take conversations and the value we extract from them to the next level," said Camille Srour, co-founder, Hexagone. "We are thrilled to join Uniphore and its conversational AI and automation platform, helping our emotional analysis technology reach customers everywhere."

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Date Posted: Friday, February 10, 2023