Cognosante, Chooses Content Guru’s Cloud Solution to Support Government Loan Program
San Jose, CA, USA & Bracknell, England, Sept 30, 2020 -- Content Guru, a global provider in cloud contact center solutions, has announced that Cognosante, a public sector Business Process Outsourcing (BPO) firm, has deployed its pure-play Contact Center as a Service (CCaaS) service offering, storm(R), to support a government loan program.
Cognosante helps large public sector organizations modernize and optimize their customer experience programs, enterprise systems solutions, data integration efforts, data standards, and business process operations.
In the face of a global health crisis, Cognosante chose Content Guru’s storm solution to support a large federal agency, due to its virtually limitless scalability, integration capabilities, and AI technology.
Andrew Casson, Vice President of Sales in the US at Content Guru, commented: "I am pleased with how quickly and smoothly this project deployment with Cognosante has gone. Content Guru has a wealth of experience in the public and private sectors globally, and we are able to deploy our award-winning cloud solution much faster than our competitors. Going forward, we look forward to working on similar projects, and helping more organisations deliver a best-in-class customer experience at scale, and while working remotely."
Steven Gift, Senior Director of Contact Centre Operations at Cognosante, added: "Typically, a project of this scale would take months to deploy in the public sector arena. As such, we are delighted with the work the Content Guru team has done to furnish us with the storm solution within such a short time frame. We have processed a huge number of calls for a large federal agency during the pandemic, and storm has coped seamlessly with this traffic."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, October 2, 2020
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