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Trailblazing Call Centre Opens #contactcenterworld Mayor Elvie Sandow said the project was exciting. "It’s the first call centre in an Indigenous community, and I’m very proud to say that," Mayor Sandow said. "Ten local people are employed. We can only build on this … the sky is the limit!" Department of Tourism, Innovation and Sport Deputy Director-General Lea Diffey said the opening of the call centre was a real achievement, which had taken a lot of hard work. "It’s the Cherbourg community and Fujitsu that have made it happen and have been the ones who want to see this model expand into regional communities across Queensland," she said. "You’re leading the way. It’s a tremendous achievement for Cherbourg. "The contact centre will allow and help people to work on country … it will provide local people with the digital experience and career opportunities that many others have. "And it’s owned and operated by the community. The benefits stay right here." The staff will gain on-the-job training as well as working towards obtaining Certificate III qualifications from TAFE. Fujitsu is the call centre’s foundation customer. "Without Fujitsu we wouldn’t actually be standing here today," Ms Diffey said. "Fujitsu have provided not only the first job opportunities but have also provided all the equipment, the computers, headsets and phones to make this dream a reality." Nicole Forrester, from Fujitsu Oceania, said the success of this project would grow corporate Australia’s interest in partnering with First Nations’ communities. Ms Forrester said there had been one silver lining from the COVID pandemic. "The world has taught us with the right support, digital connectivity, equipment and training we can live work and earn from anywhere on this planet," she said. Ms Forrester said "talent" was no longer defined by geography, it was defined by aspiration for a different future. "The future is bright," she said. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, May 19, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |