#contactcenterworld

Burlington, MA, USA, Dec 13, 2022 -- Zappix, a Visual Self-Service provider, has announced the launch of comprehensive Salesforce pre-built integrations for their solution, enhancing automation throughout the entire user journey.

For the last several years, Zappix clients have been able to push and pull information via APIs to automate self-service inquiries. Zappix has further advanced these capabilities by enabling clients to push user journey actions to CRM systems in real time. It allows agents to view consumer journeys in real time and assist in quick resolution of their inquiries. In addition, the Zappix Agent Assist service is now integrated with Salesforce to simplify and ease the customer interaction process for agents.

"As Zappix operations expand, we are thrilled to optimize our user experience for our clients. This includes increasing the number of capabilities Zappix solutions can provide," said Yossi Abraham, President and CEO at Zappix. "Zappix-supported contact centers can now take full advantage of our newest Salesforce out-of-the-box integrations, and enhanced automation capabilities, to enhance customer experience, automate workflows, and improve their staff efficiency."

Zappix’s integration capabilities are compatible with contact center applications and allow agents to collect data digitally, in real-time, supporting multiple use cases.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Wednesday, December 14, 2022