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TTEC Expands Senior Leadership Team as a Springboard for Growth #contactcenterworld Ken Tuchman will continue to be client facing and set the company's strategic direction, M&A strategy, CX innovation, and long-term priorities. Partnering with Tuchman, Swanback and Seybold will architect and execute the company's next phase of growth. "As TTEC kicks off its 40th year, I am more excited than ever about our future. Dave and Shelly are growth-oriented and results-driven executives with deep expertise in CX and the broader digital ecosystem," said Tuchman. "The partnership between these two proven, global technology leaders will accelerate our momentum in driving profitable growth." Seybold Brings Decades of Experience Driving Growth with Digital, Cloud Technologies "We're thrilled to bring Dave on board to lead TTEC Digital. He's an innovative global leader, with extensive cloud and CX expertise, strong partner relationships and a proven track record of delivering profitable growth," commented Tuchman. "Digital experiences and interactions create relationships and drive growth. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. "I am thrilled to join TTEC at this pivotal time, where digitally-enabled CX is increasingly essential to the success of every organization." Expanded Role for Swanback "In the last six months, Shelly has jumped right in. Across the globe, she is inspiring our people, connecting with our clients, and driving positive change throughout the company. Elevating Shelly's role will amplify her ability to drive results quickly," explained Tuchman. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, November 11, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |