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RingCentral Selected by Westland Insurance to Provide Unified Communications and Scalability #contactcenterworld Westland Insurance needed a single, reliable, and centralized communications solution to help improve communication across its locations. Managing multiple vendors for all the various on-premises solutions and hosted systems was becoming too cumbersome – it was time for a change, and Westland decided RingCentral was the perfect fit. "We were dealing with multiple interfaces, vendor reps, and different management consoles. We were ready to make the switch to a system where we could consolidate and centralize everything, and we turned to RingCentral for three key reasons: ease of use, agility, and ability to integrate with our existing systems," said Paul Plischke, CIO for Westland Insurance. "We are looking forward to RingCentral MVP helping us to connect, communicate, and collaborate more efficiently and effectively nationally with our brokerage sites and customers as well." "Our customers’ success is our success. Cloud communications was made for growing and expanding companies like Westland Insurance," said Carson Hostetter, chief revenue officer at RingCentral. "All our customers need is an Internet connection without the need for any hardware and voila – they’re connected and set-up, offering virtually unlimited scalability for any growing company. We’ve designed our interface to be easy to use and we are proud of how simple it is to integrate with other systems because we value our customers’ time. Enabling them to ramp up quickly translates to business continuity and better customer experience for them. We are thrilled to be able to support Westland Insurance as they continue to grow and invest in their business across Canada." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, December 9, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |