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Bilingual Violence Helpline Launches January 4 in Virginia

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Alexandria, VA, USA, Dec 28, 2020 -- On Monday, Jan. 4, 2020, victims of violence and injustice who live in Virginia and speak Spanish will have a new ally. That day, the Latinos in Virginia Empowerment Center (LVEC), based in North Chesterfield, will launch a hotline for those in need of assistance.

The service will be free, confidential, and available 24/7. Help can be reached anywhere in Virginia by calling (888) 969-1825.

"This hotline will be the first of its kind in the state that can guarantee services are delivered by bilingual, bicultural, and trained advocates," said Monica Jimenez, Outreach & Volunteer Coordinator for LVEC.

Through this initiative, LVEC strives to ensure that victims of violence who speak Spanish and seek emergency services do not hear the phrase, "I’m sorry, I don’t speak Spanish."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://thezebra.org

Date Posted: Tuesday, December 29, 2020



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