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Zipari Launches the Superior Member Experience Solution


Brooklyn, NY, USA, Aug 18, 2020 -- Zipari, the company behind consumer experience platform built specifically for health insurance, is excited to announce its Superior Member Experience Solution. This member-centric offering provides health insurance plans with customer experience (CX) technologies that modernize the CX journey across Medicare, Individual, and Group market segments.

Powered by CX Engine, Zipari’s Superior Member Experience Solution brings together seven fully integrated Zipari products – Member Portal, Mobile App, Service Bot, CX Engagement Hub, Member Service Center, Member 360, and Recommendation Assistant – into one comprehensive out-of-the-box solution for healthcare payers. 

"A superior consumer experience is a differentiator in any industry, but in healthcare, you can see the real impact it has, not just on the individual, but on overall population health and costs," said Mark Nathan, CEO and Founder of Zipari. "Our Superior Member Experience Solution was constructed with both the health plan and member in mind. It keeps members engaged by empowering them to take ownership of their health through optimized self-service features, and reduces overall costs for members while improving ROI for payers."

"Because of our ability to rapidly develop the latest CX technologies and our native understanding of the health insurance industry," Nathan continues, "we’ve been able to develop and assemble a collection of products that no other platform company can offer payers. Our Superior Member Experience Solution is a human-centered, API-first solution that is continuously updating and evolving to meet the ever-changing needs of each member. At the same time, it improves the health plan’s ability to enhance the member experience, influence positive health behaviors, and increase operational efficiencies. The result is improved ROI for the health plan while improving member health and reducing expenses for members."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, August 20, 2020

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