#contactcenterworld

Roswell, GA, USA, Apr 25, 2023 - Disconnected systems leading to organization silos is a big contact center challenge today. It makes agents non-productive as most of the time goes into toggling screens and accessing data from disparate data points. This clearly indicates the need for smart tools that enable agents to seamlessly fetch caller’s information and amplify productivity with smart contact center integrations.

The good news is that NovelVox, a contact center solution provider, is now available on Webex APP Hub with its Suite of agent productivity tools.

NovelVox enables contact centers to offer a more personalized and connected service experience, and now as the integration technology partner, the contact center experience optimization company feels delighted to continue delivering the same experience for Webex customers - by launching its agent experience optimization solutions on App Hub marketplace.

NovelVox has been a Cisco partner for over 14 years and offers CX solutions that allow seamless transitioning to Webex contact center without losing any of the existing customization and integration. Now, by stepping into the Webex App Hub, the company enables brands to leverage their expertise in providing contact center integration services right from Webex’s marketplace.

Amit Gandhi, CEO NovelVox, says, "We are excited to announce the launch of Agent Productivity Tools on Webex App Hub Marketplace which will allow Cisco customers to leverage integrated contact center solutions, personalized for Webex Contact Centers, on Webex App Hub. We have stepped in with our agent productivity products for now, but look forward to more launches in the near future, specifically our digital CX product line.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Thursday, April 27, 2023