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NICE CXone Wins UK National Innovation Award for Remote Management of Customer Interactions #contactcenterworld "This past year and a half, more than ever, it became clear how important it is for organizations to ensure their contact centers can weather storms with built-in adaptability. And as many of the changes we’ve seen become a regular aspect of our increasingly remote digital world, NICE CXone’s holistic approach is improving both agent and customer experiences and helping organizations of all sizes become more agile," said Paul Jarman, NICE CXone CEO. "The 2021 UK National Innovation Award helps demonstrate that CXone is setting the standard for delivering the kind of innovations that help businesses build customer relationships and exceed expectations through the contact center." CXone was recognized last year as the winner in the "Innovations in Cloud Contact Centers" category at the 2020 UK National Innovation Awards(R). "Working from home or anywhere is the operational legacy of the COVID-19 pandemic," said Jon Snow, Chairman of Directors Club United Kingdom. "These 2021 awards set out to highlight the technology developers who are making the distributed workforce not only possible but high performing." There were 329 submissions across six categories in the 2021 UK National Innovation Awards. All submissions were judged on the quality of the business outcomes that they deliver. The judges were drawn from among senior business leaders at organizations that would benefit from the technology innovations under consideration. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, August 23, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |