#contactcenterworld

San Francisco, CA, USA, Dec 6, 2022 -- Dialpad, Inc. announced its new Ai-Powered Customer Intelligence Platform™, bringing together contact center, sales, voice, meetings and messaging with integrated real-time Ai capabilities to analyze conversations, automate workflows and deliver predictive insights that enable value-driven action. Built to unify customer service, sales communication and employee collaboration, Dialpad’s new platform is the culmination of years of Ai-related research and development in speech recognition and natural language processing, coupled with technological acquisitions in semantic search and digital contact center solutions. Customer demand drives Dialpad’s continued growth and the creation of this new category that unifies contact center services with communications to harness the benefits of Ai together with cloud for instant deployment, infinite scale, and ultimate flexibility.

Legacy business communications platforms and contact centers were designed for a workplace that no longer exists – and limit business potential. Today’s hybrid workplace and the workplace of the future rely on AI. In fact, 92% of large companies reported achieving returns on their Ai investments in 2022 – an increase from 48% in 2017 (New Vantage Partners). 

"Every company is looking for new ways to engage with customers for faster sales cycles, easier expansions, and higher retention to adapt amid today’s economic uncertainty and the hybrid working world – and old software and tools founded on legacy systems aren’t built to provide the insights companies need," said Craig Walker, CEO and Founder of Dialpad. "Dialpad’s Ai-Powered Customer Intelligence Platform is industry defining and will lead businesses of all sizes into the future, helping customers unlock tremendous advances in collaboration, productivity, customer satisfaction, and revenue for long-term growth."

"Managing a workday in different interfaces and toggling between various windows and tabs adds unnecessary complexity and frustration for users and slows them down," said Brian Peterson, Chief Technology Officer and Co-founder of Dialpad. "With Dialpad, employees can support customers and collaborate with colleagues all in one, Ai-Powered workspace, simplifying their day-to-day."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, December 7, 2022