#contactcenterworld

Auckland New Zealand and Eton UK, Feb 18, 2021 -- InterSystems announced that users of its InterSystems TrakCare(R) unified healthcare information system now have access to an appointment booking system to schedule COVID vaccinations that has already saved one regional health board more than 500 hours of call centre time over 16 days when booking NHS staff vaccination appointments.

Created in response to the overwhelming demand for vaccinations, the solution automates the booking of appointments and is designed with choice, flexibility and security in mind. It offers significant savings to health services avoiding the need to manually book every appointment. The system can also be configured easily to track and schedule other appointments.

"While costs are always an important consideration, on this occasion our priority was speed, safety and security," said Martin Egan, Director of Digital for NHS Lothian. "To ensure every member of staff could book an appointment to receive a vaccination as quickly and efficiently as possible was paramount. Providing greater choice, flexibility to amend bookings and making the process more user-friendly has played a big part in achieving that."

The vaccination appointment service generates the appointments through patient notifications with date, time and location and integrates the information with each patient’s record. Once booked, the individual can manage their appointment via a secure portal, ensuring convenience to the citizen and minimising no-shows.

"COVID vaccination booking is the largest administrative operations many health services have ever had to undertake," said Don Woodlock, Head of Healthcare Solutions for InterSystems. "This solution frees resources for essential roles and will ensure the majority of bookings can be done online, saving significant time and costs."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.scoop.co.nz

Date Posted: Friday, February 19, 2021