#contactcenterworld

Vancouver, BC, Canada, July, 2021 -- Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, announced an integration with Microsoft Dynamics 365 CRM that will allow users to see and update customer information directly inside the Comm100 agent console – giving them the tools to deliver personalized and contextualized customer experiences. This integration makes it easy for agents to tailor their live chat conversations based on current customer data without needing to toggle between multiple applications while chatting.

"An organization’s customer engagement program is only as successful as its agents. By giving agents the right tools to perform efficiently and effectively, companies will promote a more positive experience for them, resulting in lower cost-to-serve and, most importantly, happier customers," said Matthew Jinks, Senior Product Marketing Manager at Comm100. "We are thrilled not only to collaborate with the leading CRM provider, but to reach even more customer engagement teams who are seeking solutions that can help them operate more seamlessly and successfully."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, July 23, 2021