© ContactCenterWorld.com

CarMax Hiring for 230 New Jobs at Gwinnett Call Center


Gwinnett, GA, USA, July, 2020 -- CarMax is hiring more than 200 people to work at its Peachtree Corners customer contact center, Partnership Gwinnett announced.

CarMax, a nationwide used car seller, opened the facility about a year ago with 300 employees. The newly announced expansion adds 230 jobs, 30% of which the company hopes to fill with bilingual Spanish-speakers.

Available positions will include customer experience associates and customer experience assistants. Consultants deal with customers over the phone or through online chats during the car shopping and financing process. CarMax provides for vehicle purchases completely online as well as in person. Assistants typically answer customer questions, conduct follow-up conversations and confirm appointments for in-person visits.

"Customer Experience Center associates are critical to CarMax’s success and have an opportunity to truly make a difference in an innovative and collaborative work environment," said Diane Cafritz, CarMax chief human resources officer, in a press release. "They help provide our customers with a convenient and personalized car buying experience where customers can do as much of the car buying process from home as they’d like."

Consultants can earn "up to $22 an hour or more" and assistants earn $15 per hour, according to the press release from Partnership Gwinnett, a local economic development group. Bilingual workers are eligible for a pay premium.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ajc.com

Date Posted: Tuesday, July 28, 2020

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.