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Covid Scotland: 22,000 Callers Wait Over an Hour for NHS Helpline in One Month #contactcenterworld No callers waited this long in September 2019, according to figures obtained by the Scotsman via Freedom of Information request. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, December 28, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |