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Deutsche Bank Call Centres Disrupted by Four-day Strike #contactcenterworld Some 650 staff, employed by Deutsche Bank subsidiary DB Direkt in Berlin and Essen, have been seeking a 6% pay increase, but they opted to strike after a fourth round of talks ended without an agreement. The official with the Verdi labour union, Roman Eberle, said the strike accomplished its goal of disrupting business at a critical time for the bank. He said that he had not yet heard from management about resuming talks. Banks, including Deutsche Bank, have had to rely more on call centres during the coronavirus crisis and also after branch closures to trim costs. "Call centres are more important than ever," Eberle said. Deutsche Bank declined to comment. Stephan Szukalski, an official with the DBV bank union which also represents Deutsche's call centre staff, said about 70% of employees participated in the strike. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, January 7, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |