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NovelVox Launches CX Infinity


Bethesda, MD, USA, May 11, 2020 -- NovelVox, a contact center solution provider, announces the launch of CX Infinity – the business messaging and customer engagement platform. CX Infinity, a turnkey multichannel solution that empowers agents to engage with customers over social, WhatsApp, SMS, or Email, leaving no space for wrong timing. Dedicatedly designed for Cisco Contact Centers, the interface fits within Finesse for agents to focus on conversations instead of struggling with any new workflow or individual channels. CX Infinity is a 360-degree solution that equips agents with seamless transition across channels but not the applications.

Amit Gandhi, CEO NovelVox and CX Infinity say, "With NovelVox’s commendable achievements in the contact center industry, we are here with CX Infinity to empower businesses with omnichannel customer support. According to research, 9 out of 10 customers who look forward to the omnichannel experience and seamless communication. So, be there for your customers, where and when it matters the most, to deliver the best possible experience. It will add the power of digital channels to your Cisco contact center over a single interface with our plethora of integration. It is a single box package with quick installation because we believe that no business will ever want the customers just to wait, miss the experience, and leave."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Tuesday, May 12, 2020

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