© ContactCenterWorld.com

Qantas Call Centre Jobs at Risk


Hobart, Australia, March 26, 2019 -- Qantas has confirmed it is considering offering an unknown amount of voluntary redundancies to the 200 staff at its Hobart call centre.

A spokesperson for the airline says changing customer behaviour has prompted the decision, with many choosing online and digital methods for their queries rather than the phone.

The union representing the workers at the Glenorchy call centre says Qantas has not committed to staying in the state beyond 2024.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.adelaidenow.com.au

Date Posted: Wednesday, March 27, 2019

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.