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Unanet's Latest ERP and CRM Upgrades Give GovCons, AEC Firms More Flexibility, Analytics and Capabilities #contactcenterworld Dulles, VA, USA, Mar 22, 2023 - Unanet, a provider of project-based ERP and CRM for government contractors (GovCon) and architecture, engineering and construction (AEC) firms, announced it has released new capabilities throughout its enterprise resource planning (ERP) and customer relationship management (CRM) suites. The new features were designed to give customers the business-boosting enhancements they need for success in today's rapidly evolving business landscape. New features are woven throughout Unanet's award-winning cloud ERP software solutions, and customers are already taking advantage of their benefits. "Our customers must keep pace with the dynamic markets they are working in, and so must their ERP and CRM software," said Assad Jarrahian, chief product officer for Unanet. "We're continuously evolving our software so customers have the best analytics, finance and accounting, project management, and business development capabilities at their fingertips, without having to change their company's processes or workflows. Our goal is to quickly respond to the feedback customers give us about their desired business outcomes, innovate features to support those and roll out solutions seamlessly. It's all part of being the modern ERP and CRM provider of choice for GovCons and AEC firms." Unanet's CRM by Cosential has new upgrades too, which help further automate tasks. CRM customers can now add one or more NAICS codes to their opportunity records, as well as enter a solicitation number. For customers using lead records, these values will copy over to the opportunity record automatically when the lead converts to an opportunity. "Unanet has doubled our investment in product innovation recently so we can give customers the intuitive, responsiveutions they need," continued Jarrahian. "Our roadmap for 2023 and beyond is defined by customer feedback and input, and our solutions will always be purpose-built for their needs." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, March 24, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |