© ContactCenterWorld.com
Kasisto Names Lindsay Soergel as its First Chief Customer Experience Officer #contactcenterworld Lindsay will be responsible for customer success, delivery and solutions functions across the Kasisto organization. Prior to joining Kasisto, Lindsay held executive level positions at NCR, Equifax, Deluxe and other leading financial technology organizations, with a strong focus on the customer journey and driving organizational functions that are responsible to deliver an exceptional digital experience. "I'm really thrilled to be joining the team at Kasisto, at just the time when conversational AI and digital assistants are reshaping the way people interact with their financial institutions," said Lindsay Soergel, Chief Customer Experience Officer at Kasisto. "The team and the technology here are truly differentiated, and the company's purpose - to promote financial wellness through hyper-personalized digital experiences - is a direct match with my own. I'm so excited to leverage these assets to build lasting, innovative partnerships with our customers." With the customer experience emerging as the cornerstone of an insightful and engaging digital strategy, Lindsay will help drive a customer obsessed culture within Kasisto, while working directly with Kasisto customers to assist them to better understand the voice of their customers, their customer journeys and expectations, and how to leverage all this information to deliver transformative digital experiences to banking consumers across the industry. "The digital experience within the financial services industry has become the number one priority for banking executives. This is being driven by customer expectations that exceed the digital capabilities of many financial organizations." says Zor Gorelov, CEO and Co-Founder, Kasisto. "I am thrilled to have Lindsay join the Kasisto team at a time when we turn our corporate strategy of surprising and delighting our customers, into a formal function that is laser-focused on helping banks deliver the industry's best possible customer experience to their customers, while leveraging the best of what conversation AI has to offer." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, November 12, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |