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Kakapo Systems Launches Unity Supervisor Web #contactcenterworld Unity Supervisor Web is designed to meet the operational management requirements of call center team leaders and line managers by providing deep insights into calling patterns and volumes. Key features allow the supervisor to listen in where agents have asked for help, promote VIP callers to the top of the queue and re-task agents into busy queues as call volumes dictate. As such, Unity Supervisor Web is an essential tool in maximizing agent productivity and customer service. Steve Tutt, Commercial Director at Kakapo Systems, says, "Supervisor Web is designed to help SMBs navigate peak demand scenarios by intelligently juggling queue and agent resources. As a browser-based app, this allows simplified setup and ongoing support for service provider customers and their end-users". #contactcenterworld Date Posted: Thursday, November 10, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |