© ContactCenterWorld.com

Office Depot Transforming Customer Experience With Zebra Mobile Solutions


Lincolnshire, IL, & Boca Raton, FL, USA, Jan, 2020 -- Zebra Technologies Corporation (NASDAQ: ZBRA), a provider at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, announced that Office Depot, Inc. (NASDAQ: ODP), a B2B integrated distribution platform of business services and supplies, selected Zebra mobile computing solutions to help transform the customer experience and improve operational efficiency. Office Depot is streamlining warehouse and delivery operations with TC51 and TC56 touch computers running the Workforce Connect Push to Talk (PTT) voice solution and RS507X ring imagers.

Office Depot replaced its consumer-grade devices and migrated its store, distribution center and delivery software applications to the Android™ operating system (OS) and deployed enterprise-grade Zebra TC51 touch computers – enhancing the performance of store and distribution center associates. In addition, Office Depot selected Zebra OneCare(R) support for extended technical support and access to software updates well beyond the product warranty, technical support and Zebra’s LifeGuard™ for Android security updates.

"Our business customers are looking for a personalized and interactive experience in our stores," said Kevin Moffitt, Chief Retail Officer for Office Depot, Inc. "Zebra’s mobile computing solutions have allowed us to simplify day-to-day operations to enable our associates to focus on what matters most – spending time assisting our customers with selecting the right solutions for their business."

"With the rise of e-commerce and omnichannel fulfillment, Office Depot’s investment in Android-based mobile computing and voice solutions has helped it adapt to the evolving in-store, distribution center and delivery-related needs of the on-demand economy," said Chris Kelly, Vice President and General Manager of North America Sales, Zebra Technologies. "Zebra’s retail and supply chain solutions are providing a performance edge to Office Depot’s store and distribution center associates and delivery drivers that are transforming the customer experience while improving associate productivity and reducing operational costs."

"Through our investment in Zebra technology devices, we have seen improved productivity, accuracy and delivery performance across our private fleet and fulfillment operations, which have contributed to an enhanced customer experience," said John Gannfors, Chief Merchandising and Supply Chain Officer for Office Depot, Inc.

Office Depot is also using Zebra’s TC56 touch computer for its fleet management and proof-of-delivery (POD) applications for real-time tracking and visibility into order delivery status, signature capture and to help its drivers safely minimize delivery times.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, January 10, 2020

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.