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Aceyus Partners with Fivetran to Streamline Contact Center Operations #contactcenterworld "We combine comparative metrics from different types of contact centers. We may mix data from Avaya, Cisco, Amazon Interface, Twilio and Five9, for occurrence. No matter what technology platform the client has at each 'center' or touchpoint, we are able to provide a full view of call volume, average hold time, and more across all platforms," said Tim Eyre, chief marketing officer, Aceyus. The new integrations are intended to provide a single, end-to-end view of corporate metrics for its customers interested in combining traditional contact center data with other data sources like Google Analytics. Rather than utilizing internal resources to build new pipelines, Aceyus now uses data pipelines from Fivetran to onboard customer data. "Overall, it didn't make sense for us to spend engineering resources building some of these connections in-house when Fivetran already does it so well. We view Fivetran as an easy-to-use extension of my product team," shared Ben Vesta, chief technology officer, Aceyus. "We are looking forward to continued work with Fivetran in our future endeavors. These newly added capabilities and functions enable Aceyus to focus on building the dashboards and the projects that truly add value for our customers," said Vesta. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, March 12, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |