© ContactCenterWorld.com
Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centers #contactcenterworld "Joining forces with Scorebuddy provides a great opportunity for CxMoments and its customers to enhance the reach and benefits of AI Text Analytics" says Emmanuel Doubinsky, CEO of CxMoments. "Combined with Scorebuddy's leading Quality Management platform, CxMoments AI becomes the engine that will streamline and automate QA support for contact centers." "We are incredibly excited to announce this first of its kind contact center focused text analytics solution. The potential to reach into customer conversations and intelligently select them for evaluation has huge potential for organizations. Surfacing those hidden insights automatically is going to revolutionize the way QA is applied." says Derek Corcoran, CEO & Founder, Scorebuddy. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, May 13, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |