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Campbell, CA, USA, May 10, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced that the 8x8 integrated unified communications and contact center product is a cloud phone and customer engagement solution to support multinational enterprises operating in Mainland China. In partnership with China Mobile International, the 8x8 Global ReachTM expansion provides global organizations in China with quality of service and reliability, streamlined deployment and management, and access to local numbers. 

In a statement from China Mobile International, the overseas subsidiary of China Mobile, "Multinational companies have traditionally relied upon the combination of costly local-hosted gateways and VPNs to allow China-based offices and employees to communicate inside and outside of China. These solutions caused reliability, security, quality and cost concerns, especially for in-country calling over China’s public telephone network. Our partnership enables 8x8 to offer these organizations a differentiated, fully compliant and high-quality service in China for all of their domestic and international business communications."

"For multinational organizations, implementing a global communications and customer engagement strategy can be remarkably difficult to execute, due to the complexities of managing infrastructure, requirements and regulations in each country of operation, especially in critical markets like China," said Lynda Stadtmueller, Research Vice President & Practice Lead, Information & Communications Technology, at Frost & Sullivan. "Multinationals will welcome 8x8’s recent announcement of the expansion of its cloud-based contact center and communications solution into Mainland China. For the first time, companies can serve all their customers, employees, and partners in China and around the world with the same high-quality communications, contact center, and analytics services.

"In today’s global economy, multinationals need to ensure their offices and employees around the world have access to the same communications, collaboration and customer engagement capabilities as they shift to a hybrid work model," said Meghan Keough, Global Vice President of Product Marketing at 8x8, Inc. "Now organizations operating in China can utilize the industry’s first cloud phone solution to provide cost-effective, enterprise-grade voice quality and reliability, which is critical for meeting employee and customer experience requirements at both a local and international scale."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, May 11, 2021