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Windstream Enterprise Delivers Customer Experience with Mitel’s Contact Center Solutions

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Little Rock, AK, USA, Feb 11, 2021 -- Windstream Enterprise (WE), a managed communications services provider, has enhanced its XCaaS service to include Mitel’s Virtual Agent and Agent Assist solutions powered by Google Cloud Contact Center AI (CCAI) as part of its comprehensive offering. Using this new functionality implements humanlike interactions that redefine the possibilities of machine learning in contact center environments and improves upon customer service through rich, conversational experiences.

"The combination of the solutions from Google Cloud, Mitel and Windstream Enterprise come together easily to create an intelligent CX," said Austin Herrington, vice president of product management at Windstream Enterprise. "Customers in search of support will find this solution to offer a more natural, streamlined digital experience, one that results in shorter call times, quicker resolutions and improved outcomes for customer satisfaction and loyalty."

"Organizations all over the world are doing their best to support customers and respond to the acceleration of digital demands, particularly during these challenging times," said Mike Flannery, chief marketing officer at Windstream Enterprise. "These customer service enhancements offer a faster, more personalized digital experience for our customers while empowering our customer support agents to provide a higher level of service."

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Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, February 12, 2021



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