#contactcenterworld

Denver, CO, USA, March 1, 2021 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global CX (customer experience) technology and services provider for end-to-end digital CX solutions, is pleased to announce that it has agreed to acquire Avtex, a full-service CX technology and solutions provider. The acquisition, once completed, will be immediately accretive and highly complementary to TTEC's well-established CX-as-a-Service (CXaaS) customer experience technology and services platform. 

Avtex will enhance TTEC's proprietary CX technology portfolio and global partnerships. Avtex will add breadth and depth to TTEC's end-to-end CXaaS platform with a value proposition.

"This acquisition will be transformational for TTEC and will expand our position as the global go-to-partner for holistic, cloud-based customer experience solutions. It will put all of the major Tier 1 CX technologies under one roof and accelerate digital innovation with industry-leading IP, including API integrations, AI/ML and RPA, data analytics, and vertical-specific solutions for fraud, cybersecurity, and automation. The result will create a single source for seamless CX orchestration across every interaction channel that will increase speed-to-market and customer-centric differentiation for our clients," commented Ken Tuchman, chairman and CEO of TTEC. "This high-growth platform will essentially double our total addressable market by extending our solutions to the thriving mid-market. We are thrilled to be joining forces with this world-class, award-winning organization and look forward to sharing our progress in the months ahead."

George Demou, president and CEO of Avtex, stated: "Through our past experiences partnering with TTEC, Avtex has seen first-hand the power of their unique end-to-end value proposition. There is no doubt that our clients will benefit from TTEC's differentiated CX technology and solutions platform, broader digital transformation capabilities, and an expanded global footprint." He continued, "The opportunity that will be created by combining our two organizations is significant and compelling, and we are delighted to be pursuing it with a partner who shares our vision, culture, values, and focus on client-centricity."

The acquisition is subject to customary regulatory completion clearance by the US antitrust agencies.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC

Date Posted: Wednesday, March 3, 2021