Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Click To Post Your News!

What's Happening Today! - Industry News

Over 5,000 jobs as call center agents are available due to high vacancies in the country, according to the Bureau of Local Employment (BLE). Read More...
15 Minutes Ago
 2 
The Indian embassy had also issued an advisory on Friday amid growing speculation of a retaliatory attack by Iran advising its nationals to "avoid unnecessary travel
Read More...

April 16, 2024 11:23 AM
 43 
Enterprise software provider attacks a customer service dilemma
Read More...

April 12, 2024 10:39 PM
 249 
The accomplished technologist and industry visionary will help Talkdesk capture growth opportunities at pivotal market moments through innovation
Read More...

April 12, 2024 8:39 PM
 253 
The Mumbai police have uncovered a fake stock trading call centre operating from Madhya Pradesh's Ujjain city and arrested three alleged fraudsters who were part of a gang that cheated investors by promising them hefty returns, an official said on Th... Read More...
April 12, 2024 6:39 PM
 275 
BJP's call centres in 370 constituencies focus on worker engagement for poll success, using a reverse feedback mechanism. Daily reports inform leadership for planning campaign programmes, with a key focus on mobilising party cadres.
Read More...

April 12, 2024 4:39 PM
 282 
Showing 1 - 6 of 6263 items
Read More Items
Submit Tips

Tip Of The Day!

A system that offers trunkside recording captures the whole 'customer experience', so you will be able to hear how it feels to be the customer - from being held in a queue, to IVR interaction and call transfer. If an agent is experiencing problems w... Read More...
April 16, 2024
 4535 
Showing 1 - 1 of 1096 items
More Tips

About us - in 60 seconds!

Submit An Article!

Featured Editorial

Twilio’s fifth annual State of Customer Engagement Report shows consumers spend an average 54% more on brands that personalize experiences, yet only 16% of brands have the customer data they need to do so
Read More...

April 15, 2024
 166 
Are ‘flexiters’ 2024’s newest workplace trend? people2people Recruitment Unveils Insights on Employee Priorities for 2024. Read More...
April 12, 2024
 295 
The new study provides guidance for marketers, brands, and developers to meet key retention and engagement milestones amidst rapid omnichannel transformation
Read More...

April 10, 2024
 343 
Discover how AI is revolutionizing contact centers, making them more efficient, streamlined, and tailored to each customer's needs. Read More...
April 8, 2024
 499 
Showing 1 - 4 of 1604 items
More Articles

Premium Content (sponsored)

Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact center, the need for supervisor intervention will be reduced by 90%+.


April 12, 2024 9:22 AM
 285 
Post Your Blog

Company & Personal Blog Posts!

Multi-channel and omnichannel platforms are different from each other. An average contact center software, which provides multi-channel experience, is quite different from advanced omnichannel contact center software. And that’s why it should c... Read More...
April 16, 2024 5:09 AM
 15 
Efficiency and quality are perpetual concerns in the marketing realm, prompting professionals to seek aids that strike a balance between the two. One such tool under scrutiny is the marketing brief template. Initially appearing as a boon for time-str... Read More...
April 10, 2024 3:30 PM
 54 
Picture this: you're running a call center, and you want your team to be fast, friendly, and super helpful. But here's the catch – how do you know if they're hitting the mark? Well, that's where the tricky part comes in. Managers face a big he... Read More...
April 10, 2024 1:13 AM
 36 
Did you know that Americans received almost 3.8 billion robocalls in December 2023 alone? A study by YouMail Robocall Index revealed that and that’s not all. Annual nationwide robocall volume increased nine percent in 2023. In today's time, whe... Read More...
April 8, 2024 4:24 AM
 63 
In the world of staffing recruitment, engaging with cold candidates—those who aren't actively seeking a job—can be a challenging yet rewarding endeavor. While they may not be actively looking for opportunities, with the right approach, yo... Read More...
April 5, 2024 9:58 PM
 111 
In today’s business battleground, the distinction between progression and standstill frequently rests on the persuasive strength of one’s proposals. Whether it's about drawing in new clientele, garnering funds, or clinching deals, the eff... Read More...
April 5, 2024 10:51 AM
 65 
Close Window
Professional Property Management Answering Service Solutions In the fast-paced world of property management, staying connected and responsive is crucial. This comprehensive guide delves into the transformative role of an answering service for propert... Read More...
April 5, 2024
 94 
In the realm of entrepreneurial ventures and corporate strategy, the caliber of your pitch deck narrative holds the power to pivot the scales between mere consideration and resounding success. This narrative journey, far beyond the bounds of standard... Read More...
April 3, 2024 6:13 PM
 83 
Showing 1 - 8 of 3088 items
More Blogs
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 34277 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =